The Tech Frood Privacy Policy
We collect only the information we need to run our business and serve our clients, and we do not sell personal information. This policy explains what Edmily, LLC dba The Tech Frood ("The Tech Frood," "we," "us") collects, how we use and share it, and the choices you have.
It applies to our website at techfrood.com, our client portal, our remote support tools, and the managed IT, cybersecurity, cloud backup, Microsoft 365, network, and VoIP phone services we provide. If you are a client, your service agreement with us also applies and controls if it conflicts with this policy.
Effective date: October 1, 2026
Information we collect
| Type | Examples | Where it comes from |
|---|---|---|
| Contact information | Name, company, title, email, phone, business address | Forms on our website, phone calls, email, contracts |
| Billing information | Billing contact, payment method, invoices, tax-exemption certificates | You, when you become a client |
| Website usage | IP address, browser type, pages visited, referring site, cookies | Your browser, automatically |
| Support and account records | Support tickets, notes, client portal logins, remote support session logs | Our client portal and remote support tools |
| Phone service records | Phone numbers, call detail records, voicemail, call recordings (if enabled), 911 location addresses | Our VoIP platform, when you use our phone service |
| Systems and data we manage | Device names, user accounts, network settings, and any files or email we can access while servicing your systems | Your systems, with your authorization |
We do not knowingly collect sensitive information such as Social Security numbers or health information, except where it is stored on systems we manage for a client (see "Client data we access" below).
How we use information
We use the information we collect to:
- •Provide, support, and secure the services you buy from us
- •Set up and manage accounts, phone numbers, 911 locations, and devices
- •Bill you and collect payment
- •Respond to questions, quotes, and assessment requests
- •Send service notices, security alerts, and invoices
- •Send occasional newsletters or offers, which you can opt out of at any time
- •Improve our website and services
- •Detect and prevent fraud, abuse, and security incidents, including toll fraud on phone accounts
- •Comply with laws, regulations, and legal process
We do not use client data we access while servicing your systems for marketing.
How we share information
We do not sell or rent personal information. We share it only in these cases:
Service providers.
Vendors that help us deliver our services, each limited to what they need. These include Intermedia.net, Inc., which hosts and delivers our VoIP and unified communications services; Microsoft, for Microsoft 365; and our client portal, remote support, backup, security, payment, and accounting providers.
Legal requirements.
When required by law, subpoena, court order, or a government request, or to protect the rights, property, or safety of our clients, our company, or others.
911 calls.
When someone dials 911 on our phone service, the caller's number and registered location are sent to emergency services.
Business transfers.
If we merge with, are acquired by, or sell assets to another company, information may transfer to that company under the same protections.
With your consent.
In any other case, only with your permission.
Client data we access
Our clients own their data; we access it only to do the work they hire us for. When we manage or repair your systems, we may be able to see files, email, and other data stored on them. We access that data only as needed to provide the services, at your direction, or as required by law, and we keep it confidential under our service agreement with you.
Remote support and client portal.
We start remote support sessions only with your permission or under your managed services agreement. Session logs and portal activity are kept for security and support records.
Phone records (CPNI).
Federal law protects Customer Proprietary Network Information, such as the numbers you call, when, and for how long. We and Intermedia use CPNI only to provide and bill for your phone service, protect against fraud, and as the law permits. We discuss CPNI only with authorized contacts on your account after verifying their identity.
Health information.
If you are a healthcare client, we handle protected health information under a Business Associate Agreement.
Security
We protect information with safeguards suited to an IT security provider. These include multi-factor authentication, encryption, access limited to staff who need it, and monitoring of our own systems. No system is completely secure. If a security breach affects your personal information, we will notify you as required by the North Carolina Identity Theft Protection Act and other applicable law.
How long we keep information
We keep information as long as needed to provide services, meet legal, tax, and accounting requirements, and resolve disputes. After a service ends, client data on hosted platforms is deleted as described in the service agreement. Billing and contract records are generally kept for seven (7) years.
Your choices
Marketing email.
Use the unsubscribe link in any marketing email, or contact us.
Cookies.
You can block or delete cookies in your browser settings. Some site features may not work without them.
Access and corrections.
Contact us to see, correct, or delete personal information we hold about you. We may need to keep some records for legal or billing reasons.
Children
Our website and services are for businesses. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time and will post the new version on this page with a new effective date. If a change materially affects how we use client information, we will notify clients by email.
Contact us
Edmily, LLC dba The Tech Frood
PO Box 6067, Asheville, NC 28816
Phone: (828) 414-1911
Email: info@techfrood.com